Shipping Policy
Thank you for shopping with Goldenlux! This Shipping Policy outlines the terms and conditions related to the shipping of your purchases from our website.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped.
- Order Verification: For security reasons, all orders are subject to verification. We may contact you for additional information, which may delay processing.
Shipping Rates and Delivery Estimates
- Domestic Shipping: We offer various shipping options within [Country]. Delivery times and costs are calculated at checkout based on your location and the shipping method selected.
- International Shipping: We ship to most countries worldwide. International shipping times vary based on destination and shipping method. Please note that customs fees and duties may apply, and these are the responsibility of the customer.
Shipping Carriers
We use reliable carriers such as USPS, UPS, FedEx, and DHL for shipping orders. The carrier used will depend on your location and the shipping option selected.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
Shipping Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, such as carrier delays, customs processing, or weather conditions.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately with photos of the damage. If you believe your package is lost, please contact us so we can assist you in locating it or filing a claim with the carrier.
Contact Us:
Goldenlux
Email: goldenluxmoonlamp@protonmail.com