Return and Refund Policy

At Goldenlux, we value your feedback and encourage you to share your experiences with our products. This Review Submission Policy outlines the guidelines for submitting reviews on our website.

Eligibility to Submit Reviews

  • Who Can Submit: Reviews can be submitted by any customer who has purchased a product from Goldenlux and has experience using it.
  • Age Requirement: You must be at least 18 years old to submit a review, or have the consent of a legal guardian if you are under 18.

How to Submit a Review

  • Review Submission: To submit a review, navigate to the product page of the item you wish to review. Click on the “Write a Review” button, fill out the review form, and submit your feedback.
  • Required Information: Please provide your name, email address, and review text. Your email address will not be published, but it may be used to verify the authenticity of your review.
  • Photos and Videos: You are welcome to include photos or videos with your review that showcase your experience with the product.

Review Guidelines

  • Honest Feedback: We encourage you to share your honest and unbiased opinions. Reviews should be based on your personal experience with the product.
  • Respectful Language: Please ensure your review is respectful and free from offensive, inappropriate, or discriminatory language.
  • Relevant Content: Reviews should focus on the product and its features. Any content unrelated to the product, such as comments on shipping, customer service, or other unrelated experiences, should be directed to our customer support team.
  • No Promotional Content: Reviews should not include promotional content, advertisements, or links to other websites.
  • Accuracy: Please ensure that the information in your review is accurate and truthful. Do not include false or misleading information.

Moderation and Publication

  • Review Moderation: All reviews are subject to moderation by our team. We reserve the right to edit or remove reviews that do not comply with our guidelines or that contain inappropriate content.
  • Publication: Reviews that meet our guidelines will be published on the relevant product page. Please note that it may take a few days for your review to appear on the website.

Rights and Ownership

  • Ownership of Content: By submitting a review, you grant Goldenlux a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, publish, translate, and distribute the content of your review in any media.
  • Attribution: We may use your review, along with your first name and last initial, in our marketing materials, social media, or other promotional activities.

Liability and Indemnity

  • Responsibility: You are responsible for the content of your review. Goldenlux is not liable for any claims arising from the content you submit.
  • Indemnity: You agree to indemnify and hold Goldenlux harmless from any liability arising out of your submission of a review.

Changes to This Policy

We reserve the right to update or modify this Review Submission Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of the review submission feature constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Review Submission Policy, please contact us at:

Goldenlux
Email: goldenluxmoonlamp@protonmail.com